Reference

How We Protect Your Information

Your account on depo qq connects to real money — so we take data protection seriously.

Data encryption on every depositPayment details never shared with game studiosYour account privacy is separate from gameplay data
depo qq How We Protect Your Information
CONTACT & QUESTIONS

How to Request Changes to Your Data

Your privacy rights include the ability to see what data we hold on you, request corrections, or ask us to delete information where local law permits. Reach out using any of these channels and we'll guide you through the process within five business days.

Team online

Email Support

Write to [email protected] with your account username and the specific request. We respond Monday to Friday, 09:00–18:00 Indonesia time.

In-Account Message

Open your depo qq account, navigate to Settings > Privacy Requests and submit your query directly. You'll see a confirmation ticket within two hours.

Live Chat

Use the chat icon in the bottom-right corner of the lobby. Our team is available daily 10:00–22:00 Indonesia time to handle privacy and data questions.

SECURITY & STORAGE

How We Keep Your Account Safe

Every login to depo qq is encrypted with TLS 1.3 protocol; your password is hashed and never stored in plain text.

Data Encryption

All transactions and login attempts use TLS 1.3 encryption. Your payment tokens are refreshed after each withdrawal so old credentials cannot be reused.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to measure page speed and crash rates. You can disable third-party cookies in your browser settings without breaking your account access.

Account Recovery

If you lose access, we verify your identity using email, phone and a security question before resetting your password. This process typically takes 15 minutes on mobile or desktop.

Withdrawal Verification

Every cashout above Rp 5,000,000 requires a second confirmation via the phone number on file. This prevents unauthorized transfers from compromised accounts.

Data Retention

Login history and bet records are kept for 12 months. Payment receipts are retained for seven years to comply with Indonesian accounting law. Deleted accounts have personal data anonymized after 90 days.

Report a Problem

If you suspect unauthorized access, click Settings > Security Alert in your account within 60 seconds of discovery. We'll freeze your account and review transactions immediately.

Privacy Policy Questions Answered

Players in Jakarta and across Indonesia ask the same questions about how their data is stored and who can see it. Here are the answers we hear most often.

No. Your payment details are tokenized — we store a secure reference code, not your account numbers. Payment processors handle the actual transfer; we only see that a withdrawal was successful and the amount sent. Even our support team cannot retrieve your original account details.

Only you and our compliance team (in case of a dispute or fraud investigation) can view your full account history. Live table operators see only your username and buy-in during a session — not your personal data or payment method. Game studio analytics see aggregate player data, never individual account details.

Personal information (name, email, phone) is anonymized within 90 days. Withdrawal and deposit records are kept for seven years to meet Indonesian tax and financial reporting requirements, but linked to a random ID, not your name. Login history is deleted after 12 months.

Yes. Go to Settings > Privacy Requests > Download My Data and submit the form. We'll email a full export of your account information, transactions and profile within five business days. You can also email [email protected] with your username.

No. Your bet history, game preferences and winnings belong to your depo qq account only. We do not sell or share this data with other gambling sites, ad networks, or marketers. Payment processors and fraud-detection services see only anonymized risk signals, never your game play details.

We'll notify you by email and in-app message within 48 hours of discovering any unauthorized access to personal data. You can check your account status under Settings > Security Status at any time. We do not publicly release player names in any incident report.

Session cookies (required to keep you logged in) cannot be disabled without logging you out. You can disable analytics and third-party tracking cookies in your browser settings — this will not break your account or game play. Go to Settings > Privacy Preferences to opt out of optional data collection on your account.