Reference

Our Terms Shape Your Account

When you open an account with depo qq, these terms define how deposits flow in via DANA, OVO, GoPay and QRIS, how your wallet works, and how withdrawals…

Account creation & verificationDeposit and withdrawal rulesGame play and payout terms

Explore the Lobby Read FAQ

What Our Terms Cover

depo qq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your account registration, login security, Deposit references you set yourself, and how we process payouts. Access to depo qq depends on local law in your region. When you fund your account through DANA, OVO, GoPay or QRIS, those transactions follow our settlement policy

1
— deposits usually clear in under a minute. Withdrawals are verified against your account balance and withdrawal history before we process them to your registered payment method. We retain account records and transaction logs for operational and compliance purposes. If you close your account, any balance
2
must be withdrawn within 30 days of closure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Reach Our Support Team About Policy

Team online

Live Chat

Open the chat window in the bottom-right corner of the lobby any time between 09:00 and 23:00 (Indonesia time, seven days a week) to ask about account rules, deposit holds or withdrawal status.

Email Support

Send detailed questions about terms, account closure or data requests to our support address and expect a reply within 24 hours on business days. We keep all correspondence in your account file.

Account Settings

Review your active terms agreement anytime in Account Settings under Agreements. You can also view your deposit and withdrawal history, and adjust your account preferences directly from there.

SECURITY & DATA

How We Protect Your Account

Login Verification

Your password and any two-factor authentication settings are encrypted and stored securely. We log all login attempts in your account for your review; suspicious activity triggers an automatic security check.

Deposit Verification

When you fund via DANA, OVO, GoPay or QRIS, we verify the transaction ID and source account name match your registered details before crediting your wallet. Mismatches are flagged and investigated.

Withdrawal Processing

Withdrawal requests require your registered payment method and a balance check. We verify your identity against your account record before processing. Payouts to DANA, OVO, GoPay and QRIS typically complete within 2–4 hours.

Data Retention

We retain account data, transaction records and login logs for 7 years after account closure to meet operational and regulatory obligations. You can request a full data export from Account Settings.

Cookie & Tracking

We use cookies and session tokens to keep you logged in and to track your gameplay for fraud prevention and platform performance. You control cookie settings in your browser; blocking them may limit lobby access.

Request Changes

To update your personal details, payment method or close your account, go to Account Settings or contact live chat. Data corrections are processed within 24 hours; account closures take effect immediately.

Frequently Asked About Our Terms

Your account remains active and any balance stays in your wallet. We do not expire inactive accounts. If you forget your password, you can reset it anytime via the login page. Contact support if you lose access to your registered email.

Yes. In Account Settings under Payment Methods, you can add and remove DANA, OVO, GoPay and QRIS anytime. Your existing balance remains; only new deposits use the updated method. We do not charge a fee for switching.

Single withdrawals can be up to Rp 50,000,000. Withdrawals above that require two separate requests within 24 hours. Daily total withdrawals cap at Rp 100,000,000. These limits protect account security; contact support to discuss your specific needs.

If you close your account while a withdrawal is processing, the request completes to your registered payment method; no payout is cancelled. If the withdrawal has not yet begun processing, closing your account will pause it. Contact support immediately to clarify status.

We retain full transaction records — deposits, payouts, game plays and balances — for the life of your account plus 7 years after closure. You can download your transaction history anytime from Account Settings under Reports.

Contact live chat or email support immediately with the transaction date, amount and time. We investigate within 24 hours. If fraud is confirmed, we reverse the transaction and credit your account. Provide any device or payment details you do not recognize.

Yes. Go to Account Settings and select Data Export. We compile your profile, transaction history, device logs and communication records into a downloadable file within 48 hours at no cost.

Our Terms Shape Your Account

Reach Our Support Team About Policy

Live Chat

Email Support

Account Settings

How We Protect Your Account

Login Verification

Deposit Verification

Withdrawal Processing

Data Retention

Cookie & Tracking

Request Changes

Frequently Asked About Our Terms

01 What happens to my account if I don't log in for months?

02 Can I change my deposit method from DANA to OVO after signup?

03 What are the limits on how much I can withdraw in a single request?

04 If I request a withdrawal and then close my account, what happens?

05 How long do you keep my transaction history?

06 What if I spot an unauthorized deposit or withdrawal on my account?

07 Can I request a copy of all my personal data stored on depo qq?

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